14/8/13 TRAVEL EXPENSES – My 1st letter of complaint

14 August 2013

Dear Manager

Formal Complaint Stage 1 – Travel expenses not reimbursed

Today I attended my “Exit” interview with my Work Programme adviser in ??????, at which my adviser refused to reimburse my travel expenses of £5.10.

She explained that I could not be reimbursed because I was not willing to sign something confirming receipt.

It is my firm view that my adviser acted incorrectly.

In the past my travel expenses have been reimbursed without my signing anything. In fact, the same adviser reimbursed them at my previous Work Programme appointment without my signing anything. When I told her I would be writing to you about the matter she remained adamant that no expenses would be paid unless I signed for them.

I Please reimburse my travel expenses of £5.10 plus the cost of a second class stamp (£5.60 in total).

II Please confirm whether you agree with me that my adviser acted incorrectly by refusing to reimburse my travel expenses.

Finally, in ‘Our customer complaints process ‘ it is stated:

‘Let us know how you prefer to be contacted – by phone, email or letter and we will try and get back to you in this way.”

I would prefer to be contacted by letter.

Yours sincerely

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